Swiss regulations on the protection of personal data have undergone major changes, resulting in the General Regulation on the New Data Protection Act (nLPD) of 1 September 2023.
Our company, anxious to comply with regulations capable of improving relations with our European customers, has complied and expresses in this charter its attachment to the quality of service provided to our customers, whether they are Individuals or Professionals.
This new regulation, which applies to European citizens who are not professionals and are therefore considered to be 'individuals', strengthens the citizen's own control over the use of his or her data. The regulation applies to all processing of personal data, whether automated or non-automated, regardless of whether the data is contained in a file or is intended for inclusion in a file.
By definition, personal data is: "Any information relating to a natural person identified directly (surname, first name) or indirectly (by an identifier, customer number, telephone number, etc.). A natural person can be identified on the basis of a single piece of data (ABS or SS number) or by cross-referencing a set of data.
We only collect appropriate and relevant data, strictly limited to carrying out the service you have ordered and, with your consent, data relating to our commercial and canvassing activities.
Your personal data is collected and processed to enable us to conclude, manage, modify and execute the service you have ordered and, with your consent, to inform you of the services and products available to you from Fila Group SA.
Your personal data is intended for Fila Group SA employees according to their function and for some of our subcontractors. All members of our staff have been trained and comply with the nLPD. Our subcontractors also comply with the requirements of the nLPD in order to ensure that the service ordered is carried out correctly. None of the information collected is transferred or sold to a third party who is not a recognised subcontractor. Data is hosted exclusively in Switzerland and Europe.
Personal data collected and processed as part of an ordered service, a commercial contact or a sales follow-up is kept in accordance with the statutory limitation periods set according to the nature of the contract and in compliance with Swiss rules, i.e. 10 years. In the case of commercial canvassing, personal data is kept for 2 years from the date of collection or last contact with the person concerned. The data is then anonymised in order to preserve the basis for the company's statistical studies.
In accordance with the applicable General Regulation on the Protection of Personal Data, you have a number of rights:
You can exercise these rights by writing to the DPO of Fila Groupe SA - Ch. de Treycovagnes 7, 1400 Yverdon-les-Bains or by email to media@fila-groupe.ch.
By definition, personal data is: "Any information relating to a natural person identified directly (surname, first name) or indirectly (by an identifier, customer number, telephone number, etc.). A natural person can be identified on the basis of a single piece of data (ABS or SS number) or by cross-referencing a set of data.
HOW DO I GO ABOUT IT? You can now make an appointment to visit one of our workshops at any time. First select the dealership, Yverdon or Bienne, then click on "New here". Choose your make, the services you require and the dates available. Other options, such as mobility, can also be selected. You can also save your contact details in your customer area to save time when making future appointments. If you have any questions, please don't hesitate to contact us. We'll be happy to help.
